Surrey Orangery respect the privacy rights of its online visitors/customers and recognise the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Collecting information and how we use it
We operate an opt-in policy in terms of communicating via email and telephone. By subscribing to our mailing list, you are opting to receive communications by email and telephone. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt in to receive further communications by telephone. We will not pass details on to any third parties, and your personal details will not be sold to any database companies.
Information collected on your behalf
Surreyorangery.co.uk requests personal information from you when you place an order, when you setup an account or sign up for our newsletter. If any of the above is carried out we may collect your name, date of birth, address, email address, telephone number, mobile number and/or a password. We only store credit/debit card details for hire deposit purposes. These details are collected so that we can process, fraud check, deliver your order and if opted in to send you marketing content.
Details of your Name, Address and Contact Details you have provided will be shared with Royal Mail, these details have been shared to assist in providing you with a delivery service and will not be used by this third party for any other reasons. We shall also share your Name, Address and Contact Details you have provided with our reviews partner Yell, these details have been shared to assist in providing you with the opportunity to rate/review our services and/or the product(s) you have ordered and will not be used by this third party for any other reasons. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site to better meet your needs.
Who do I contact if I have a complaint?
Please go to the Contact Us page of the website and send an email via the contact form if you have any queries or complaints.