What is an orangery and how does it differ from a conservatory?

An orangery is a premium garden room featuring solid roof panels with glazed elements, typically with brick or stone walls. Unlike conservatories which are mostly glazed, orangeries offer better insulation, thermal efficiency, and structural support. They provide a more substantial feel and can be used year-round for living spaces.

Do I need planning permission for an orangery in Surrey?

Most orangeries in Surrey fall within permitted development rights if they meet specific criteria including size, materials, and distance from boundaries. However, planning permission may be required for certain properties, conservation areas, or listed buildings. Surrey Orangery provides expert guidance on planning requirements specific to your property and assists with all applications.

How long does orangery installation typically take?

Installation timelines vary based on size and complexity, typically ranging from 4-8 weeks. This includes site preparation, foundation work, structural installation, roofing, glazing, and systems integration. We provide detailed project schedules and keep clients updated throughout the process. Emergency expedited installations may be available.

What heating and cooling options are available for orangeries?

Orangeries can be equipped with various heating and cooling solutions including underfloor heating, radiator systems, heat pumps, and air conditioning units. Options depend on your property's existing systems and your requirements. Our design team can recommend the most efficient and cost-effective solutions tailored to your orangery.

What warranties and aftercare support does Surrey Orangery provide?

We provide comprehensive warranties on all installations covering structural elements, glazing, and systems typically for 10+ years. Our aftercare includes maintenance packages, emergency repair services, cleaning, and inspections. We also offer extended warranties and bespoke maintenance plans to keep your orangery in perfect condition.

Privacy_Policy - Surrey Orangery

Privacy Policy

At Surrey Orangery, we take your privacy very seriously. This Privacy Policy explains how we collect, use, store and protect any personal information you provide to us when you use our website, contact us, request a quote, make an enquiry, or interact with our services.

Surrey Orangery respects the privacy rights of its website visitors, customers and prospective customers. We recognise the importance of protecting the personal information we collect and will only use your information lawfully, fairly and transparently, in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our website, surreyorangery.co.uk, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy or how your personal information is used, please contact us at:

Surrey Orangery
Whitehouse Forest Road
East Horsley
Leatherhead
England
KT24 5BA

Telephone: 01483 281612

Information we collect

We may collect personal information from you when you:

Submit an enquiry through our website
Request a quote or consultation
Contact us by telephone, email or through our website
Subscribe to marketing communications
Interact with our website, adverts or online forms

The information we collect may include:

Your name
Your address
Your email address
Your telephone number
Details about your project or enquiry
Information you provide in messages or forms
Technical information, such as your IP address, browser type, device information and website usage data

We do not intentionally collect unnecessary personal information and only collect the information needed to respond to your enquiry, provide our services, improve our website, and manage our business.

How we use your information

We may use your personal information to:

Respond to your enquiry
Provide quotes, consultations or information about our services
Manage customer relationships
Process and administer any services you request from us
Contact you about your enquiry or project
Improve our website, services and customer experience
Monitor website performance and visitor behaviour
Send marketing communications, where you have agreed to receive them
Measure the effectiveness of our advertising
Comply with legal, regulatory or business obligations

We will not sell your personal information to third parties.

Marketing communications

We operate an opt in policy for marketing communications. Where you have chosen to receive marketing from us, we may contact you by email, telephone or other relevant methods.

You can unsubscribe from marketing communications at any time by contacting us directly or by using any unsubscribe option provided in our communications.

Cookies and similar technologies

Our website uses cookies and similar technologies to help the website work properly, improve user experience, measure website performance, understand how visitors use our website, and support advertising activity.

Cookies may collect information such as your IP address, device information, browser type, pages visited, time spent on the website, referral source and interactions with website content or forms.

Where required by law, non essential cookies will only be used with your consent. You can accept, reject or manage your cookie choices using the cookie banner or cookie settings tool on our website.

Google advertising, measurement and ads personalization

We use Google services, including Google Ads and Google Analytics, to measure website performance, understand how visitors use our website, improve our advertising, and help us show relevant adverts to people who may be interested in our services.

Where you give consent, Google and other advertising partners may use cookies, mobile ad identifiers and personal data to provide personalised and non personalised advertising, measure ad performance, limit how often adverts are shown, prevent fraud and improve services.

This may include the use of personal data for ads personalization. Personal data may include information such as your IP address, device information, browser information, pages visited, website interactions, cookie identifiers and similar tracking technologies.

You can choose whether to accept or reject advertising and analytics cookies using our cookie banner or cookie settings tool.

You can learn more about how Google uses personal data here:
https://business.safety.google/privacy/

Sharing your information

We may share your personal information with trusted third parties where necessary to operate our business, provide our services, manage enquiries, improve our website, or comply with legal obligations.

This may include:

Website hosting providers
IT and website support providers
Email and communication providers
Analytics and advertising providers, including Google
Professional advisers, where required
Other service providers who help us manage enquiries or deliver our services

Where we share personal information with third party service providers, we only share the information necessary for them to provide their services to us.

Website analytics and advertising

We may use analytics and advertising tools to understand how visitors use our website and to help improve our marketing. These tools may use cookies or similar technologies to collect information about your visit.

Where legally required, these tools will only be activated after you have given consent through our cookie banner.

How long we keep your information

We will only keep your personal information for as long as necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, maintaining business records, complying with legal obligations, and resolving any disputes.

When personal information is no longer required, we will delete it securely or anonymise it.

Your rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to certain types of processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

Complaints

If you have any questions or complaints about how we use your personal information, please contact us in the first instance using the details above.

You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or the way we use personal information.

Any updates will be posted on this page.